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Troubleshooting Reports

My campaign results don’t seem right

If your campaign metrics do not appear to be correct here are some things to consider:

  • Delivered: Emails can sometimes take some time to be accepted by the ISP. This means that your delivered metric can not update until we receive confirmation.
  • Opened: Opens are tracked by a small pixel inserted into the email. This can only be recorded if the customer has images enabled in their email account.

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