> ## Documentation Index
> Fetch the complete documentation index at: https://help.getvero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting reports

> Common reasons why delivered and opened metrics may appear incorrect.

## My campaign results don't seem right

If your campaign metrics do not appear to be correct here are some things to consider:

* Delivered: Emails can sometimes take some time to be accepted by the ISP. This means that your delivered metric can not update until we receive confirmation.
* Opened: Opens are tracked by a small pixel inserted into the email. This can only be recorded if the customer has images enabled in their email account.