> ## Documentation Index
> Fetch the complete documentation index at: https://help.getvero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disabling Click And/Or Open Tracking per Individual

While click and open tracking is generally handled at the campaign level, it may be necessary to disable this tracking for a specific individual profile.

You can do this by tracking one of two user properties.

To disable open tracking, track in a property of `preference_tracking_open_disabled` set to `true`. To disable click tracking, track in a property of `preference_tracking_click_disabled` set to `true`.

When these properties are set to true, Vero will no longer track opens or clicks for any messages sent to that individual profile.

**Note: With some Email Service Providers, it is only possible to disable BOTH opens and clicks or neither. This includes Vero's sending partner for our shared infrastructure. Vero does allow configuring an external provider such as Sendgrid, Mailgun and Mailjet, and many of these do allow disabling these independently.**