Determine why a triggered email was or was not sent
How behahvioral and transactional emails are triggered
In Vero, behavioral and transactional emails are triggered by an event
. Events are customer actions, tracked using Vero’s API. Learn more about events.
As you can see in the above example, triggered emails can be sent immediately or with a delay.
It is important to note that the conditions of a campaign are always evaluated just before an email is sent.
Why a campaign was or was not sent
The Logs menu in Vero is a complete, real time history of ever customer that is identified, every action a customer triggers and ever campaign a customer receives.
As all transactional and behavioral emails are triggered by an event
, Vero records whether a campaign was or was not sent as part of the logs for the trigger event
. To view the emails triggered by an event
, select View event data next to the trigger event
.
Every email that was triggered by the customer triggering a specific event
is recorded in the trigger log and its status (sent
or discarded
).
If marked as discarded
, Vero will also detail why that particular email was discarded.
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