Making changes to a live workflow

Once you've published a workflow, you’ll often want to come back and make adjustments to optimize email content, timing and other variables.

Steps can be moved during a live campaign, so you can adjust your campaign as you learn and gain insights into your customers’ behaviour. Changes made to the order or content of a workflow will affect new and existing customers as soon as it is saved.

Note: Take care when moving steps in a live workflow, customers could receive the same content twice if action steps are moved before or after a delay step where customers are waiting.