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In Vero 2.0, “channels” configure the connection or provider Vero uses to send messages to a user. Push channels let you send iOS and Android push notifications via your existing push delivery provider, so Vero sits “on top of” the certificates and services you already manage in AWS or Twilio.
In Vero 1.0 this was configured under Settings → Push Delivery. In Vero 2.0, push providers are managed alongside email and SMS on the Channels page.

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Prerequisites

Before adding a push channel in Vero, you’ll need:
  1. An Amazon SNS or Twilio Notify account with your APNs and/or FCM certificates already configured. Each provider has its own documentation on managing certificates with Apple and Google.
  2. Your application configured to register device tokens with your delivery provider, and a plan to send those tokens through to Vero via the API. See the Mobile push integration guide for details.

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Supported push providers

Vero 2.0 supports the following push delivery providers:
  • Amazon SNS — recommended for new integrations.
  • Twilio Notify — supported as a legacy provider for existing customers. If you’re setting up push for the first time, we recommend Amazon SNS.

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Add a push channel

  1. Navigate to Channels in Vero 2.0.
  2. Under the Push heading, select Add next to the provider you want to configure.
  3. Follow the steps below for your chosen provider.
Add push channel provider

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Amazon SNS

  1. Give your new channel a Name. This is an internal name to help you identify the channel when building campaigns — your customers won’t see it.
  2. Select the Region where your AWS SNS account is configured (for example, us-east-1).
  3. Add your Access Key ID and Secret Access Key.
    We recommend creating a dedicated IAM user for your Vero integration. See the AWS SNS IAM access policy guide for the correct policy configuration.
  4. Once your credentials are valid, Vero will query AWS to retrieve the available services. Use the Select iOS service and Select Android service dropdowns to link Vero to the correct SNS services.
  5. Click Save to store your channel.
Add push channel provider

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Twilio Notify

  1. Give your new channel a Name.
  2. Add your Account SID and Auth Token. You can find these in your Twilio Console.
  3. Once your credentials are valid, Vero will retrieve the Twilio Notify Services you’ve configured. Use the Select service dropdown to choose the service Vero should send through.
  4. Click Save to store your channel.
Add push channel provider

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Editing or deleting a push channel

After a push channel is saved, only the channel Name can be edited. To change the region, credentials, or service, you’ll need to delete the channel and create a new one.
Push channels can’t be deleted if they’re being used by an active campaign. Stop or update any campaigns using the channel first.

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Next steps

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Need Help?

If you have any questions, reach out to us at support@getvero.com.