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If you need to unsubscribe a large number of users at once, the quickest way is to import a CSV. Vero reserves a tag called unsubscribed that marks a user as unsubscribed whenever it’s applied, so you can unsubscribe everyone in a file by including that tag.

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Preparing your file

Create a CSV with a column identifying each user — typically email — and a tags column containing the word unsubscribed: 
email,tags
chris@example.com,unsubscribed
james@example.com,unsubscribed
rory@example.com,unsubscribed

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Importing your file

  1. Select Imports in the left sidebar.
  2. Select Import and choose Profiles as the import type.
  3. Upload your .csv file.
  4. Map your columns, making sure the tags column is mapped to tags.
  5. Select Import to start the import.
Once the import finishes, every user with the unsubscribed tag is marked as unsubscribed and will be excluded from future campaigns.
You can also unsubscribe a single user from their profile, or programmatically via the API. See Unsubscribe a user.

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After the import

If any rows fail, the summary page lists them so you can correct those rows, export them to a new CSV, and import them again.

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Need Help?

If you have any questions, reach out to us at support@getvero.com.