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A Delay node holds users at a point in the Journey before they move on to the next node. Use delays to control the timing of your messages — for example, waiting 3 days after a welcome email before sending a follow-up, or pausing 24 hours after a user signs up before sending an onboarding sequence.

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Adding a Delay node

  1. Open your Journey and click Edit Journey to access the canvas.
  2. Click the + button at the point in your Journey where you want to add a pause.
  3. Select Delay from the node menu.
  4. Click the Delay node on the canvas to open the side panel.
Delay node

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Configuring the delay duration

Set how long users should wait before proceeding. You can specify the duration in:
  • Hours — e.g. wait 6 hours
  • Days — e.g. wait 3 days
The delay begins as soon as a user reaches the node.

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How delays work

Users who are actively waiting at a Delay node are counted in the Currently in journey metric on the Journey canvas. Once the delay period elapses, Vero automatically moves each user on to the next node — no manual action is required.
If you stop a Journey while users are waiting at a Delay node, those users will remain paused. They will continue when the Journey is restarted, picking up from where they left off.

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Limitations

  • The maximum delay duration is 365 days.
  • Delays are based on elapsed wall-clock time from when the user reached the node, not calendar dates or specific times of day.
  • Journeys must be stopped before you can add or remove Delay nodes.

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Next steps

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Need Help?

If you have any questions, reach out to us at support@getvero.com.