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When a customer is unsubscribed their profile and history will remain stored in Vero, however they will no longer receive any marketing emails. To check whether a customer is unsubscribed, visit their profile page. A grey button at the top of the profile page indicates that the contact is unsubscribed: vero.unsubscribed-button

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Topic subscriptions

This indicator reflects a customer’s global subscription status only. On projects using the preference center, a customer can also opt out of individual topics while remaining subscribed to your project, and those choices are not shown on the profile page. A customer who looks subscribed here may still be skipped by a campaign that has a topic. When a message is not sent for that reason, the Logs record the discard reason The user has unsubscribed from the topic.