View a profile’s subscription status for each topic, and subscribe or unsubscribe them from a topic on their behalf.
Each profile has a subscribed or unsubscribed status for every subscription topic in your project. You can see those statuses on the profile and change them when a user asks you to.
The Subscriptions panel on a profile’s Overview tab shows how many topics the profile is subscribed to and lists the first 10 topics. Click View all subscriptions to open the Subscriptions tab, which lists every topic with its Status and when it was Last updated.Each status shows whether the profile is subscribed and how that status was reached:
Subscribed (Default) or Unsubscribed (Default) – no choice has been recorded, so the profile follows the topic’s default status.
Subscribed (Opted In) or Unsubscribed (Opted Out) – an explicit choice was recorded, from the preference center, the API, or this page.
To set topic statuses from your own systems, such as your signup form or another tool that holds consent, include preferences.topics when you identify a user. Each item names one topic by either its id or its name, and sets its status to subscribed or unsubscribed.
Topics you leave out keep their current status. Statuses set through the API are recorded as Opted In or Opted Out, the same as changes made on the profile.
Changing a topic status does not change the profile’s global subscription status. A profile that is globally unsubscribed receives no messages, whatever its topic statuses. To change the global status, use the Actions menu on the profile. See Unsubscribe a user.
