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You can attach files to emails in campaigns and Journey email steps by uploading a file or providing a public URL. Attachments usually aren’t a good idea — they make emails larger, more likely to be marked as spam, and more likely to be blocked. They can still make sense for transactional emails where the recipient expects a file, such as a receipt, invoice, or ticket.

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Before you attach a file

Whenever you can, host the file on your website or a file-hosting service and link to it in the email instead. Links keep the message small and let you track clicks. If you do attach a file:
  • Keep it small and use a common format, such as PDF.
  • Use a clear, recognizable file name.
  • Mention the attachment in the email body so the recipient knows what it is.

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Adding an attachment

Attachments require an email channel that uses a custom domain or third-party provider. The default Vero Mailer email channel does not allow attachments.Learn how to configure your email channel
  1. Open the email content for your campaign or Journey email step.
  2. Click the attachments icon to open the Add Attachment panel.
  3. Add a file in one of two ways:
    • Upload a file – drop a file onto the panel, or click Select a file.
    • Add via URL – click Add via URL…, enter a Name and URL, then click Insert.
The Add Attachment panel, with options to drop a file, select a file, or add via URL The attachments icon shows how many files are attached. Click it to see the list, add another file, or remove one. The attachments panel showing one attached file, receipt.pdf

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Personalizing attachments with Liquid

The Name and URL fields support Liquid, so you can attach a different file for each recipient. For example, to attach each user’s invoice:
Vero fetches the file from the URL when the email is sent. Learn more about personalizing messages with Liquid

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Removing an attachment

  1. Open the attachments panel.
  2. Click the trash icon next to the attachment you want to remove.

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Limitations

  • Attachments are only available for email. SMS and push messages don’t support them.
  • The total size of all attachments on an email can’t exceed 10MB.
  • Uploaded files must be one of these formats: PDF, DOC, DOCX, XLSX, CSV, ICS, VCF, EPUB, PNG, JPG, JPEG, GIF, PSD, MP3, WAV, OGG, AU, MP4, MPG, MPEG, AVI, MKV.
  • Attachment URLs must be publicly accessible http or https URLs.
  • If Vero can’t fetch an attachment URL, or the attachments exceed the size limit, the email isn’t sent to that user.

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Need Help?

If you have any questions, reach out to us at support@getvero.com.